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Unit 1: Communication Skills 1
Session 1: Introduction to Communication 2
Session 2: Verbal Communication 7
Session 3: Non-Verbal Communication 11
Session 4: Writing Skills: Parts of Speech 18
Session 5: Writing Skills: Sentences 26
Session 6: Pronunciation Basics 32
Session 7: Greetings and Introduction 36
Session 8: Talking about Self 41
Session 9: Asking Questions I 45
Session 10: Asking Questions II 49


Introduction
Communication skills are those skills which are needed  to speak and write properly. A person who is able to speak appropriately whilst maintaining eye contact with  the audience, uses varied vocabulary and articulate  speech to suit the need of the audience is generally said  to be an effective speaker. Similarly, an effective writer should be able to use written words in various styles and techniques to communicate his/her message and  ideas to the readers. One should have the ability to listen
carefully and write and speak clearly in any situation. Therefore good reading, writing, speaking and listening skills are essential for effective communication.  As a student, you may study any language, but it is important that you are able to read, write, speak and listen well in order to communicate properly. Speaking more than one language can help you to communicate  well with people around the world. Learning English can help you to communicate with people who understand English besides the language you have been exposed to  speaking the language from easly childhood, for example, your mother tongue. In the present time, a thorough  knowledge of the language with communication skills is very important in any occupation or to set up a business.

Session 1: Introduction to communication

You probably hear people talking about communication  all the time. Everyone needs it and wants it, but what  exactly is communication? Let us try to understand it. The word ‘Communication’ comes from the Latin  word commūnicāre, meaning ‘to share’. In Figure 1.1,  you can see that communication is the ‘sharing’ of  information between two or more individuals or withina group to reach a common understanding. Importance of communication Your ability to communicate clearly and share thoughts,
feelings and ideas will help you in all your relationships. For example, you can inform about something or you can also influence others through communication. 

Communication skills are needed to:

• Inform: You may be required to give facts or information to someone. For example, communicating the timetable of an exam to a friend.

• Influence: You may be required to influence  or change someone in an indirect but usually
important way. For example, negotiating with a shopkeeper to reduce the price or helping a friend
to overcome stress due to exam or any other reason.